
A Customer Service Representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best assist patrons.
A Customer Service Representative’s primary duty is to support customers. To fulfill this main responsibility, they may perform the following tasks:
- Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
- Letting patrons know about additional products or services that might benefit them
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns, when necessary
- Troubleshooting common issues with products or services
- Working with a team of CSRs and other departments to find appropriate solutions to problems
source: indeed.com
This is a free Resume and Cover Letter for An Customer Service, plus template and writing example for your job Application.
Resume for Customer Service
DOWNLOAD: Customer-Service-Resume-CV.Docx - Customer-Service-Resume-CV.Pdf
Cover Letter for Customer Service
DOWNLOAD: Customer-Service-Cover-Letter.Docx - Customer-Service-Cover-Letter.PdfOnline Editor: Edit with Google docs

More Cover Letter template examples
✕